Terms & Conditions

Prestige Lux Limos

Last Updated: June 2026

1. Introduction & Agreement

Welcome to Prestige Lux Limos. By booking a reservation with us, whether via our website (prestigeluxlimos.com), over the phone, via email, or in person, you agree to be bound by the following Terms and Conditions. Please read them carefully to ensure a smooth and luxurious transportation experience.

2. Reservations & Billing

  • Deposits: A non-refundable deposit may be required to secure your reservation. The exact amount depends on the vehicle type and duration of the booking.
  • Final Payment: The remaining balance is typically due prior to the start of the service, unless a corporate account or prior arrangement has been established.
  • Credit Card on File: A valid credit card must be kept on file for all reservations to cover any unforeseen overtime, tolls, parking fees, or damages.
  • Gratuity: For your convenience, a standard chauffeur gratuity (typically 15% - 20%) may be automatically added to your quote. This will be clearly outlined in your reservation confirmation.

3. Cancellations & No-Shows

  • Standard Transfers: Cancellations for standard sedans and SUVs must be made at least 24 hours prior to the scheduled pickup time to avoid a late cancellation fee.
  • Specialty Vehicles: Cancellations for stretch limousines, Sprinter vans, and party buses must be made at least 7 to 14 days in advance (depending on your contract) to avoid forfeiture of the full booking amount.
  • No-Shows: If a passenger fails to arrive at the designated pickup location without notifying Prestige Lux Limos, the reservation will be considered a "No-Show" and billed at the full rate, including gratuity and fees.

4. Wait Time & Overtime

We understand that delays happen. We offer complimentary grace periods before wait-time charges apply:

  • Non-Airport Pickups: 15-minute grace period.
  • Domestic Flights: 45-minute grace period after the flight lands.
  • International Flights: 60-minute grace period after the flight lands.

Once the grace period expires, wait time is billed in 15-minute increments at the vehicle's standard hourly rate. Overtime on hourly charters is strictly subject to vehicle availability and is billed in 30-minute or hourly increments.

5. Passenger Conduct & Vehicle Damage

Prestige Lux Limos maintains a pristine fleet. To ensure the highest quality experience for all guests, the client assuming the reservation is financially responsible for any damage caused to the vehicle by themselves or their guests.

  • Sanitation Fee: A minimum fee of $250 to $350 will be charged for any bodily fluids, excessive spills, or messes requiring professional detailing.
  • Physical Damage: The client will be billed for the exact cost of repairs for broken glassware, torn upholstery, damaged electronics, or exterior damage caused by negligence.
  • Right to Terminate: The chauffeur reserves the right to terminate the ride immediately, without refund, if passengers are engaging in illegal activity, acting belligerently, or posing a safety risk to the driver or the vehicle.

6. Smoking & Alcohol Policy

  • Strict No-Smoking Policy: Smoking, including vaping and e-cigarettes, is strictly prohibited in all Prestige Lux Limos vehicles. A minimum $250 fee will be assessed if smoking occurs.
  • Alcohol: Alcohol consumption is only permitted in vehicles equipped with privacy partitions (e.g., stretch limos, party buses) and only if all passengers are 21 years of age or older. If any underage passenger is found consuming alcohol, the trip will be terminated immediately without a refund.
  • Illegal Substances: The use or transport of illegal drugs in our vehicles is strictly prohibited and will result in immediate termination of the service and involvement of law enforcement.

7. Unforeseen Circumstances (Force Majeure)

While we strive for perfection, Prestige Lux Limos is not liable for delays, missed flights, or service interruptions caused by circumstances beyond our control. This includes, but is not limited to: severe weather conditions, road closures, heavy traffic, accidents, or sudden mechanical breakdowns.

In the rare event of a mechanical breakdown, we will make every effort to provide a replacement vehicle of equal or greater value, or provide a prorated refund for the unfulfilled portion of the trip.

8. Lost & Found

Prestige Lux Limos is not responsible for any personal items left behind, lost, or damaged inside the vehicle during or after the ride. Our chauffeurs inspect the vehicle at the end of every trip; if an item is found, we will make every effort to contact you and arrange for its return. Shipping or delivery fees for lost items are the responsibility of the client.

9. Vehicle Capacity & Luggage

Vehicles cannot be loaded beyond their legal seating capacity. The chauffeur has the right to refuse additional passengers. Additionally, luggage must fit safely within the designated trunk or cargo area. Luggage is not permitted in the passenger seating area to prevent damage to the interior and ensure passenger safety.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Prestige Lux Limos operates. Any disputes arising from this agreement shall be resolved in the appropriate local jurisdiction.