Chicago limo service FAQ

We recommend booking as soon as your travel plans are confirmed. For standard airport and corporate transfers in sedans or SUVs, 24 to 48 hours' notice is usually sufficient. However, for weddings, proms, large corporate events, or specialty vehicles (stretch limos, party buses, coach buses), we highly suggest booking 3 to 6 months in advance, especially during peak seasons (spring/summer and holidays).

Prestige Lux Limos provides comprehensive transportation throughout the entire Greater Chicagoland Area. This includes Downtown Chicago (The Loop, River North, Gold Coast), all major airports (O'Hare, Midway, DuPage, Palwaukee), the North Shore, Western Suburbs, South Suburbs, and neighboring counties. We also offer long-distance, out-of-state transfers to Wisconsin, Indiana, Michigan, and beyond upon request.

Absolutely. We take immense pride in our meticulously maintained fleet. While we feature high-quality, up-to-date photos on our website, you are welcome to contact our office to schedule an in-person viewing of our stretch limousines, party buses, or Sprinter vans prior to finalizing a reservation for a major event like a wedding.

Yes. Our dispatch operations and chauffeured services run 24 hours a day, 7 days a week, 365 days a year. Whether you have a 4:00 AM flight departure or need a pickup from a nightclub at 3:00 AM, we are available. Please note that late-night and early-morning trips must be booked in advance.

Yes. The primary individual signing the contract and assuming financial responsibility for the reservation must be at least 18 years old. If alcohol will be present in the vehicle, the contracting individual and all consuming passengers must be strictly 21 years of age or older.

To modify pickup times, passenger counts, or vehicle types, please call our dispatch team or reply to your confirmation email as early as possible. Subject to fleet availability, we will happily adjust your itinerary. Please note that upgrading to a larger vehicle or adding hours will adjust your final rate.

Yes, we do accept same-day and last-minute reservations based entirely on vehicle and chauffeur availability. We recommend calling our dispatch line directly for urgent transportation needs rather than using the online quote form to ensure immediate attention.

Yes. Prior to your scheduled pickup, you will receive an automated notification (via email or SMS text message) containing your chauffeur's name, direct mobile number, and the vehicle's license plate or description so you can easily locate them.

Point-to-Point (or Transfer) Pricing: A flat rate calculated based on the distance between your pickup location and your final destination. Ideal for airport runs, one-way trips, or dinner drop-offs.

Hourly Charter (As-Directed) Pricing: You rent the vehicle and chauffeur by the hour. You can make unlimited stops, change destinations on the fly, and leave your belongings in the car. Ideal for weddings, proms, and night-outs.

Yes. While sedans and SUVs are often available for flat-rate transfers, larger specialty vehicles like Stretch Limousines, Party Buses, and Coach Buses typically require a minimum booking of 3 to 4 hours, depending on the day of the week and the season. Prom and wedding seasons may carry higher minimums.

To provide a seamless experience, a standard industry gratuity (typically 15% to 20%) is calculated and included in your final, all-inclusive quote. This ensures you do not have to worry about cash transactions on the day of your event. If you feel your chauffeur provided extraordinary service, you are always welcome to provide an additional cash tip at your discretion.

We pride ourselves on transparent billing. Your quote includes base rates, fuel, and standard local tolls. However, certain out-of-pocket expenses incurred during the trip—such as airport departure taxes, VIP event parking, or wait-time overtime—may be billed to the card on file after the trip concludes.

Yes. A non-refundable deposit (usually a percentage of the total trip cost) is required to secure specialty vehicles like party buses, Sprinters, and stretch limousines. Sedan and SUV airport transfers may simply require a valid credit card on file to secure the booking.

We accept all major credit and debit cards, including Visa, MasterCard, Discover, and American Express. For corporate accounts, we can arrange direct billing and ACH payments. Cash is accepted for remaining balances on the day of service, provided a credit card is held on file for incidentals.

If you need the vehicle longer than your contracted time, overtime is billed in 30-minute or 1-hour increments at the vehicle's standard hourly rate. Please note that overtime is strictly subject to the vehicle's availability, as the car may have another reservation after yours.

A "Split Package" means a drop-off in the afternoon and a return pickup late at night, leaving the vehicle free in between. While we primarily operate on continuous hourly charters for specialty vehicles, we can sometimes accommodate split itineraries depending on the date and vehicle availability. Please call us to discuss custom pricing for this setup.

Yes. We use advanced flight-tracking software connected directly to the FAA. If your flight is delayed by three hours, or arrives forty minutes early, your chauffeur will adjust their arrival time accordingly to ensure they are waiting when you land. You are not charged wait-time fees for airline delays.

Curbside Pickup (Standard): The chauffeur waits in a designated airport holding lot. Once you have claimed your luggage and exited to the curb, you notify the driver, and they will pull up to your terminal door within minutes.

Meet & Greet (VIP): The chauffeur parks the vehicle and meets you inside the airport terminal near baggage claim holding a digital or customized name sign. They will assist with your luggage and escort you directly to the vehicle. (Additional parking and service fees apply).

We provide a complimentary grace period to allow you time to deplane and gather luggage. For domestic flights, we offer 45 minutes of free wait time after the plane lands. For international flights requiring customs clearance, we provide 60 minutes of free wait time. After the grace period, standard wait-time charges apply.

O'Hare and Midway can be chaotic. If you cannot locate your chauffeur, simply call the direct driver phone number provided to you via text, or call our 24/7 dispatch center. Please do not leave the terminal area without contacting us, as this will result in a No-Show charge.

Yes. Prestige Lux Limos frequently services all private aviation hubs and FBOs in the region, including Signature Flight Support, Atlantic Aviation at MDW/ORD, Hawthorne Global, Chicago Executive Airport (Palwaukee), and DuPage Airport. We provide tarmac-side pickup where permitted.

Yes. Safety is our priority. We can provide infant, toddler (forward/rear-facing), and booster seats upon request. A small installation fee applies. Please specify the child's age and weight during booking so the seat is properly secured before the vehicle leaves our facility.

Luggage capacity depends entirely on the vehicle you reserve. A standard luxury sedan can hold up to 3 large suitcases. An Executive SUV can hold up to 6-7 large suitcases. Please note that for safety and liability reasons, luggage cannot be placed on the seats or inside the passenger cabin.

We maintain a diverse, late-model luxury fleet, including Executive Sedans (Cadillac XTS, Mercedes S-Class), Luxury SUVs (Cadillac Escalade, Chevy Suburban, Lincoln Navigator), Stretch Limousines (MKT, Hummer), Premium Sprinter Vans (Shuttle & Party style), and Motor Coaches (30 to 57 passengers).

Vehicle capacity ratings are set by the manufacturer based on standard sizing. If your group consists of 10 average-to-larger sized adults, a 10-passenger limo may feel snug. We highly recommend upgrading to a 14-passenger Sprinter or larger stretch vehicle to ensure maximum comfort and legroom.

Yes! All of our stretch limousines, party buses, and Sprinter vans are equipped with premium audio systems, subwoofers, and Bluetooth/AUX connectivity, allowing you to be the DJ for your event.

Yes. All vehicles in the Prestige Lux Limos fleet feature dark, executive-tinted windows in the rear passenger cabin to ensure your complete privacy and comfort during your ride.

Our larger 50 to 57-passenger motor coaches generally come equipped with an onboard lavatory, making them ideal for long-distance travel. Our standard Party Buses and Sprinters do not have bathrooms, but your chauffeur is always happy to make a comfort stop upon request during hourly charters.

Yes. Our luxury vehicles feature rear climate controls, allowing passengers to adjust the air conditioning, heating, and fan speed to their exact comfort level.

Privacy dividers are a standard feature in our Stretch Limousines and Executive Sprinter Vans. Standard Sedans, SUVs, and open-cabin Shuttles do not feature physical partitions.

Our comprehensive wedding packages typically include a pristine luxury vehicle, a professionally attired chauffeur, complimentary bottled water, crystal glassware, fresh ice, and our signature "Red Carpet Rollout" service upon request to ensure your grand entrance is picture-perfect.

Absolutely. When you book a vehicle on an hourly charter, the vehicle is yours to use "as-directed." Your chauffeur will gladly take you to multiple photo locations, the church, the reception, and anywhere else in the Chicago area within your allotted time.

To protect the high-end exterior paint and clear coats of our luxury fleet, we do not permit exterior decorations (like "Just Married" window paint, streamers, or trailing cans). You are welcome to respectfully decorate the interior as long as it does not damage the upholstery or leave a permanent mess.

Due to Illinois state liquor laws, transportation companies cannot legally supply or sell alcohol. However, we provide the ice, coolers, and champagne flutes. You are welcome to bring your own champagne and alcohol onboard for your celebration.

Yes. The contract must be signed by a parent or legal guardian. We have a strict zero-tolerance policy for underage drinking or illegal substances. If any such activity is discovered during a prom charter, the ride will be immediately terminated, parents will be contacted, and no refunds will be issued.

Our chauffeurs are reflections of our premium brand. For all weddings, corporate events, and formal occasions, your chauffeur will arrive impeccably dressed in a traditional dark suit, crisp white shirt, and professional tie.

Yes. Prestige Lux Limos offers streamlined corporate accounts for businesses that require frequent travel. Corporate clients enjoy priority booking, simplified monthly invoicing, expense tracking, and a dedicated account manager.

Absolutely. We frequently transport C-suite executives, celebrities, and diplomats. Our chauffeurs are trained in strict discretion and sign non-disclosure agreements. What is said in the vehicle, stays in the vehicle.

Yes. We excel in complex event logistics. Whether you need a fleet of 50-passenger motor coaches to shuttle attendees from downtown hotels to McCormick Place, or multiple executive SUVs for VIP speakers, we can coordinate and execute large-scale transportation seamlessly.

Many of our executive Sprinter vans and premium SUVs feature onboard Wi-Fi to ensure you can stay connected and productive while in transit. Please request a Wi-Fi enabled vehicle at the time of booking.

All receipts and detailed invoices are automatically emailed to the address on file immediately after the trip concludes and the final charges (including any tolls or overtime) are processed. We can also copy administrative assistants or accounting departments upon request.

No. We maintain a strict, zero-tolerance non-smoking policy across our entire fleet to ensure vehicles remain fresh and pristine for all clients. This includes cigarettes, cigars, marijuana, and all electronic vaping devices. A heavy detailing fee (minimum $250) will be charged to the card on file if smoking occurs.

Yes, provided you are in a vehicle with a privacy partition (Limousines, Party Buses, Sprinters) and every single passenger in the cabin is 21 years of age or older. We strictly enforce underage drinking laws. Alcohol is not permitted in open-cabin vehicles like sedans and standard SUVs per Illinois open-container laws.

We recommend avoiding messy or greasy foods to prevent spills on our luxury leather seating. Light snacks are generally acceptable. Please be aware that if excessive food messes are left behind, a sanitation and detailing fee will be applied to your final bill.

If a passenger becomes physically ill or causes excessive messes requiring biohazard cleanup, a minimum sanitation fee of $250 to $350 will be charged. Any physical damage (broken screens, torn leather, broken glass features) will be billed at the exact cost of professional repair and out-of-service time.

Standard airport and point-to-point sedan/SUV transfers can typically be cancelled 24 hours prior without penalty. Hourly charters, limousines, Sprinters, and party buses require significantly more notice (usually 7 to 14 days) due to high demand. Late cancellations will result in forfeiture of the deposit or a full charge.

ADA Service Animals are always welcome. For personal pets, please notify us in advance. We generally allow small pets in sedans and SUVs as long as they remain in a secure travel carrier to protect the leather interiors. Pets are typically not permitted in party buses or stretch limos.

Our chauffeurs thoroughly inspect the passenger cabin at the conclusion of every trip. If an item is found, we log it in our Lost & Found and contact the primary account holder. While we are not liable for lost or damaged personal items, we make every effort to safely return them to you. Shipping costs are the responsibility of the client.

Chicago winters can be unpredictable. We operate in all safe weather conditions. However, if state or local authorities declare a State of Emergency or roads are deemed entirely impassable, we will work with you to reschedule your reservation without penalty. Safety for our clients and chauffeurs is our top priority.

Yes. The chauffeur is legally in charge of the vehicle and has the right to refuse service or terminate a ride immediately if passengers are engaging in illegal activities, displaying extreme belligerence, causing a safety hazard, or violating the strict no-smoking and underage drinking policies. In such events, no refunds are issued.